Privacy Policy
Pynes House is committed to protecting your privacy. This Privacy Policy explains how we use your data and what steps we take to protect your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.pyneshouse.co.uk you are accepting and consenting to the practices described in this policy.
If you have any questions or comments regarding this Privacy Policy or our privacy practices in general, please contact us by email at info@pyneshouse.co.uk.
What information do we collect from you?
Pynes House collects Personal Data and Anonymous Data from you when you visit our sites or when you send us information or communications. “Personal Data” means data that allows someone to identify you, including, for example, your name, address, telephone number and e-mail address, as well as any information about you that is associated with or linked to, or could be linked to, any of the data. “Anonymous Data” means data that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons.
How we collect Personal Data?
Contact Information
You might provide us with your contact information, whether through use of our services, a form on our website or an interaction with our team via email, telephone or in person. If you choose to download a brochure or make an enquiry through our website, we will normally collect your first and last names, phone number and email address.
Usage information
We may collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on.
Booking and billing information
When you make a booking at Pynes House, we require you to provide your name, address and email address. If you make a payment to Pynes House, we require you to provide your billing details including a name, address, email address and financial information corresponding to your payment.
Information from third parties and integration partners
We collect your personal information or data from third parties if you give permission to those third parties to share your information with us or where you have made that information publicly available online. An example of this might be when you provide your personal data to a ‘venue search’ website that we advertise with.
Social Media
Should you choose to sign in or interact with any of our social media platforms, we may collect personal data relevant to that platform for example your username, handle or your profile picture and any information that you have chosen to make public on our social media accounts. Facebook, for example, often collects personal data including name, age and location.
Voluntary
We also collect other types of Personal Data that you provide to us voluntarily when, for instance, you make a booking. In order to improve our services to you, we may ask you to complete optional confidential surveys. If you provide us with feedback regarding our services via e-mail or a feedback form we will collect your data and may keep this stored securely within our office for periodical review. If you do not wish to participate in a survey, however, please feel free to decline to participate when asked.
How will we use the information we collect?
Pynes House uses your Personal Data to provide you with a customised experience and to provide our services to you and your event. Such services include the preparations leading up to and including your event and the communications that these preparations require. The communication will usually be via email, phone, video call or direct contact. We also use Personal Data for customer service messages, and to notify you about any updates to our services or the venue and to respond to your requests.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to perform statistical analyses of our customers so that we may look at trends and behaviours and this in turn helps us to plan and prepare for the future of the business.
Do we share your Personal Data with third parties?
We will share your Personal Data with third party suppliers who need to process your data in order to interact with us and you during the planning processes for your event. These suppliers may include an event manager, caterer, florist, photographer, make-up artist. These third parties are required not to use your Personal Data other than to provide the services requested by Pynes House and to guarantee that they have sufficient processes in place to ensure the security of your data whilst it is in their care.
When you give Pynes House consent to plan and host an event on your behalf we will require you to express your consent to the sharing of your Personal Data with our contractors and the desired third parties.
We do not sell, trade, or rent the Personal Data collected from our services to third parties.
If you send a testimonial or comment to us, or post it on another platform or site, we may post it on to our website or use it in our advertising and social media materials. We will attribute your testimonial to you by posting your name next to your comment on our site or advertising materials, if provided.
If another business acquires our business or our assets, that business will possess the Personal Data collected by it and us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy and the terms under which you submitted your data.
We may disclose personal information about you to the government if we are required to do so by law or regulation, or if we think the disclosure is appropriate and you authorize these disclosures. We may also disclose data about you in connection with actual or potential litigation (a) if we are required to do so by law or a court decision, (b) with your consent, if such disclosures may potentially mitigate our liability, or (c) to enforce our rights, or (d) to assist the police with the detection and prevention of on-line fraud.
We may share personal information with third parties if certain emergency situations require it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Please note that you are responsible for updating us with your most up-to-date email address, postal address and telephone number.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@pyneshouse.co.uk if you wish to make a request or have any questions about this Privacy Policy. You may also have a right to lodge a complaint with the Information Commissioner’s Office.
Other websites
Other websites that Pynes House may advertise on or be featured on may collect your Personal Data but the collection of your data on these sites are the responsibility of the site and not Pynes House.
This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use our services.
Social media, social commerce and other third parties
We work with trusted third parties, including social network sites like Facebook and Instagram and we may use application developers who specialise in social media so we can connect to your social networks. Other social networks we use include Twitter, Pinterest and Youtube. All of these companies operate Third Party Sites.
We may provide access to our Sites by third parties, venue-related suppliers and business partners so we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.
We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing.
If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. Pynes House is not responsible for how these third parties may use information collected from or about you.
Where is your information processed and Personal Data stored?
Pynes House uses a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorised access, use, or disclosure.
Our business can be accessed globally via our website, email address and modern day technology so your Personal Data may be processed both in and outside of your own country. When you submit your details and in whichever country you are situated you agree to the data being transferred to the UK and processed under the terms of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 which stem from European Directives 95/46/EC and 2002/58/EC respectively. If you are not in agreement please do not give us your personal details.
Services Pynes House May Use
Pynes House may use Google Analytics to track how you are using our website and looks at your browsing behaviour, journey and device or browser used. No personally identifiable information is collected via Google Analytics. This information is used to help improve the experience for the users.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more information, read our Cookie Policy.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. If we make material changes in the way we collect, use, and/or share your Personal Data, we may notify you by sending you an e-mail to the last e-mail address you provided to us, by writing to your last known postal address and/or by prominently posting notice of the changes on our sites.
Any material changes to this Privacy Policy will be effective one month / 30 days following our posting of the notice of the changes on our sites, emailing you or writing to you, whichever is the earliest date. These changes will be effective immediately for new users of our services.
The information provided by you to us during your use of the services, or otherwise when using the website will be held by us on our servers and computers and used by us to review, develop and improve the website and on-line services and to enable us to provide you with relevant information as requested by you and also information concerning our marketing programmes.
We may inform you from time to time about new features and services which we believe may be of interest to you. Should you not wish to receive such information from us you may do so by indicating on the enquiry reply form, opting out of our mailing list or updating your preferences.
Due to the nature of the Internet, the information and data provided by you may be transferred outside the country where it is submitted to us. If you are submitting such information or data from a country within the European Economic Area (“EEA”) it is possible that it will be transferred outside the EEA.
We will not hold such information or data for any longer than is necessary for the purposes set out in this policy statement.
The website may include hyperlinks to other websites. Your use of such hyperlinks is subject to this policy statement. If you use the hyperlinks then you will be leaving the website. Your access and use of other websites will not be governed by this policy statement and it is your responsibility to check the other websites and the privacy policies that may govern those sites to ascertain how your information and data will be treated if you access and use them.